Zed Leafin Private Limited

The Grievance Redressal Policy ("Policy") is established by Zed Leafin Private Limited ("Company") to provide a simple, transparent, and effective mechanism for receiving and resolving grievances of customers availing loans through the Company's digital lending platform.

Board Oversight

The Board of Directors periodically reviews compliance with the Fair Practice Code and the functioning of the grievance redressal mechanism at all levels of management. A consolidated report of these reviews is placed before the Board at regular intervals.

Grievance Redressal Mechanism

Customers may raise their grievances through the customer support channels, designated email address or grievance telephone number as provided by the Company. Every grievance shall be appropriately recorded and reviewed, and the customer shall be provided a response within the applicable regulatory timeline. (contactus@zedfinance.com)

1. Grievance Redressal Officer (GRO) Details

If the customer is not satisfied with the resolution provided, or the grievance remains unresolved, the matter may be escalated to the Company's Grievance Redressal Officer (GRO), whose details are set out below.

The GRO may be reached on the above number any time between 10:00 AM and 7:00 PM, Monday to Saturday, except on public holidays, or through the email address above. The GRO shall endeavour to resolve the grievance within a period of 14 (fourteen) days from the date of receipt of the grievance.

2. Nodal Officer Details

If the borrower does not receive a response from the GRO within 14 (fourteen) days of making a representation, or is not satisfied with the response received from the GRO, the borrower may reach the Nodal Officer any time between 10:00 AM and 7:00 PM, Monday to Saturday, except on public holidays, using the details below.

Further Escalation

If a customer is not satisfied with the resolution provided by the Nodal Officer, the complaint may be lodged with the RBI Ombudsman Portal at https://cms.rbi.org.in.

Policy Review

The Grievance Redressal Policy is subject to review by the Management of the Company on annual basis, and, as and when deemed necessary. The Policy shall be subject to applicable laws including but not limited to the rules, regulations, directives, and instructions issued by the Reserve Bank of India (RBI) from time to time, and shall supersede the earlier version of the Policy.