INTRODUCTION

ZED LEAFIN PRIVATE LIMITED ("Company", "we", "us" or "our") is a Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India (RBI) to carry on the business of a non-banking financial institution. These Terms and Conditions ("Terms") govern the use of the Company's https://zedfinance.com, and the financial products and services offered by the Company, including but not limited to loans and other credit facilities.

By accessing or using our website, applying for any product, or availing any service offered by the Company, you ('User', 'Customer', 'Applicant', or 'Borrower') agree to be bound by these Terms, along with our Privacy Policy, Fair Practices Code, and any other terms, conditions, or agreements applicable to the specific product or service availed by you. If you do not agree with these Terms, you must refrain from using our website or availing our services.

REGULATORY STATUS

The Company is registered with the Reserve Bank of India as a Non-Banking Financial Company and is governed by the applicable directions, guidelines, and circulars issued by RBI from time to time, including but not limited to the Reserve Bank of India (Non-Banking Financial Company – Scale Based Regulation) Directions, the Fair Practices Code, and the Master Directions on KYC.

Nothing contained in these Terms shall be construed as a representation or warranty by the Company that its products or services are insured or guaranteed by the RBI or the Government of India.

ELIGIBILITY

By using our website or availing our services, you represent and warrant that:

• You are at least 18 years of age and are competent to enter into a legally binding contract under the Indian Contract Act, 1872.

• All information provided by you is true, accurate, current, and complete.

• You have the full right, power, and authority to accept these Terms and to perform your obligations under any agreement entered into with the Company.

• You are not barred or otherwise legally prohibited from availing the services under any applicable law.

LOAN APPLICATION, SANCTION AND DISBURSEMENT

• Submission of a loan application does not guarantee sanction or disbursement of any loan. The Company reserves the sole and absolute discretion to approve or reject any loan application.

• The Company shall carry out its own credit appraisal, KYC verification, and due diligence in accordance with its Board-approved policies prior to sanctioning any loan.

• The terms of the loan, including the loan amount, tenure, rate of interest, processing fee, and other charges, shall be communicated to the Applicant through a sanction letter/loan agreement in the English language.

• Disbursement of the sanctioned loan amount shall be made only after execution of the loan agreement and completion of all documentation and conditions precedent stipulated by the Company.

INTEREST RATE, FEES AND CHARGES

The Company follows a Board-approved Interest Rate Policy that takes into account, inter alia, the cost of funds, margin, and risk premium, and determines the rate of interest to be charged for loans and advances. The rate of interest and the approach for gradation of risk shall be disclosed to the Applicant/Borrower in the application form and communicated explicitly in the sanction letter.

The Company may levy processing fees, late payment/penal charges, documentation charges, and other fees as disclosed in the Most Important Terms and Conditions (MITC)/Key Fact Statement (KFS) and the loan agreement. All such charges shall be non-discriminatory and shall not be applied retrospectively.

Penal charges, if any, for delayed payment or default shall be levied in the form of 'penal charges' and not 'penal interest' that is added to the rate of interest charged on the loan, in accordance with RBI guidelines.

REPAYMENT

• The Borrower shall repay the loan in accordance with the repayment schedule set out in the loan agreement, through the mode(s) specified therein, including but not limited to NACH/ECS, post-dated cheques, or online payment modes.

• Any delay or default in repayment of instalments shall attract late payment/penal charges as specified in the loan agreement and may also affect the Borrower's credit history and credit score as reported to Credit Information Companies.

• The Company shall furnish a statement of account/repayment schedule to the Borrower upon reasonable request.

PREPAYMENT AND FORECLOSURE

Subject to the terms of the loan agreement and applicable RBI guidelines, the Borrower may be permitted to prepay or foreclose the loan, in part or in full, before the expiry of the loan tenure, as disclosed at the time of sanction.

DEFAULT AND RECOVERY

In the event of default in repayment of any instalment or breach of any term of the loan agreement, the Company shall be entitled to take such recovery measures as may be permitted under law and the loan agreement, including but not limited to invoking any security/guarantee provided, initiating recovery proceedings, and reporting the default to Credit Information Companies.

The Company shall follow a fair, transparent, and non-coercive recovery mechanism in accordance with its Board-approved Fair Practices Code and the RBI guidelines on recovery of loans, including engagement of recovery agents, if any, only in the manner prescribed by RBI.

FAIR PRACTICES CODE

The Company adheres to the Fair Practices Code approved by its Board of Directors and framed in accordance with the guidelines issued by the RBI, covering aspects such as loan application processing, disbursement, interest rate and charges, and grievance redressal. A copy of the Fair Practices Code is available on the Company's website and at its registered office.

KYC AND AML COMPLIANCE

The Company follows a Board-approved Know Your Customer (KYC) and Anti-Money Laundering (AML) Policy in compliance with the Prevention of Money Laundering Act, 2002 and RBI's Master Direction on KYC. Applicants/Borrowers are required to submit valid KYC documents and other information as may be sought by the Company from time to time for identity verification, risk categorization, and regulatory reporting purposes.

USER OBLIGATIONS

• Provide true, accurate, and complete information and documents at all times and promptly update the Company of any change in such information.

• Not use the Company's website or services for any unlawful, fraudulent, or unauthorized purpose.

• Not attempt to gain unauthorized access to the Company's systems, servers, or networks.

• Maintain the confidentiality of any login credentials, OTPs, or passwords issued for accessing the Company's online services and be solely responsible for any activity conducted using such credentials.

INTELLECTUAL PROPERTY

All content on the Company's website, including but not limited to text, graphics, logos, trademarks, and software, is the property of the Company or its licensors and is protected under applicable intellectual property laws. No part of the website or its content may be reproduced, copied, or distributed without the prior written consent of the Company.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, the Company, its directors, and employees will not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or service interruptions, arising from your use of the website or services. In all cases, the Company’s total aggregate liability shall be limited to the total fees paid by you to the Company under these Terms. This limit does not apply to fraud, gross negligence, or liability that cannot be legally excluded.

FORCE MAJEURE

The Company shall not be held responsible for any delay or failure in performance of its obligations arising out of circumstances beyond its reasonable control, including but not limited to acts of God, natural calamities, war, riots, strikes, regulatory action, or failure of telecommunication/internet networks.

GRIEVANCE REDRESSAL

In case of any complaint or grievance relating to the products or services of the Company, the Customer may approach the Grievance Redressal Officer appointed by the Company, whose details are as follows:

Grievance Redressal Officer : Mrs. Jyoti Malhotra

Contact No. : +91 9810953325

Email : grievance@zedfinance.com

The Company shall endeavor to redress the grievance within a period of one month from the date of receipt of the complaint. In case the Customer is not satisfied with the resolution provided, or does not receive a response within the stipulated time, the Customer may approach the Reserve Bank of India through the RBI Complaint Management System (CMS) at https://cms.rbi.org.in or the concerned Regional Office of the Department of Supervision, RBI, under the RBI Integrated Ombudsman Scheme, 2021.

Nodal Officer

In addition to the Grievance Redressal Officer, the Company has designated a Nodal Officer to coordinate with law enforcement agencies, regulatory authorities, and other stakeholders, and to oversee escalated grievances, digital lending related complaints, and matters requiring specific regulatory attention, in accordance with applicable RBI guidelines. The details of the Nodal Officer are as follows:

Nodal Officer : Mr. Puneet Chopra

Contact No. : +91 9999466582

Email : pchopra@zedfinance.com

AMENDMENTS

The Company reserves the right to amend, modify, or update these Terms at any time, without prior notice, to reflect changes in law, regulatory requirements, or its business practices. The revised Terms shall be published on the Company's website and shall be effective from the date of such publication. Continued use of the website or services after such amendment shall constitute acceptance of the revised Terms.

ASSIGNMENT

The Company may assign, transfer, or securitize its rights and obligations under any agreement with the Customer, including the loan and related receivables, to any third party, in accordance with applicable law, without requiring the prior consent of the Customer, subject to due notice being provided where required under law.

SEVERABILITY

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or a regulatory authority, such provision shall be severed, and the remaining provisions of these Terms shall continue to remain in full force and effect.

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the RBI Integrated Ombudsman Scheme and any other dispute resolution mechanism prescribed under the loan agreement, the courts at New Delhi shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.

COMMUNICATION

All notices, communications, or disclosures under these Terms shall be sent to the Customer at the address, email, or mobile number registered with the Company, and shall be deemed to have been duly served on dispatch. For any queries relating to these Terms, Customers may contact the Company at contactus@zedfinance.com or write to the registered office address mentioned above.

By accessing this website or availing any product or service of the Company, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.